Avamels Printing Solutions is seeking a proactive and customer-focused Customer Care Executive to join our team in Riyadh. This role is essential in providing top-tier customer service while also contributing to sales initiatives. If you have excellent communication skills and a passion for delivering outstanding service, we invite you to apply and be part of our dynamic team.
Key Responsibilities:
Customer Interaction:
- Promptly and professionally respond to incoming customer calls, emails, and chats.
- Provide comprehensive information on products and services, addressing customer queries and concerns.
- Build and maintain strong relationships through effective communication and timely follow-up.
Sales Generation:
- Identify potential sales opportunities by understanding customer needs and recommending suitable products/services.
- Use upselling and cross-selling techniques to meet and exceed sales targets.
- Stay updated on the company’s products and services to effectively market them to customers.
Problem-Solving:
- Address customer complaints and issues, ensuring effective and timely resolutions.
- Troubleshoot product or service issues by clarifying customer concerns, identifying causes, and selecting the best solutions.
Record-Keeping:
- Maintain accurate records of all customer interactions, sales, and transactions.
- Document customer interactions and sales activities in the customer service database.
Collaboration:
- Collaborate with other departments, such as marketing and product development, to address customer feedback and needs.
- Participate in team meetings and contribute to strategies aimed at improving customer satisfaction and sales performance.
Follow-Up:
- Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
- Monitor and follow up on unresolved customer issues and sales leads.
Sales Support:
- Assist in developing and executing sales strategies and promotional campaigns.
- Provide support in processing customer orders and handling billing inquiries.
Qualifications:
- Strong communication skills in both written and verbal forms.
- Proven experience in a customer service or sales role is an advantage.
- Ability to build and maintain positive customer relationships.
- Problem-solving abilities with a customer-first mindset.
- Proficiency in using CRM systems and other relevant software.
Join Avamels Printing Solutions in Riyadh and be an integral part of a team dedicated to excellence in customer service and sales. If you are motivated and ready to contribute to our success, we encourage you to apply with your updated CV.