Avamels Printing Solutions, a trusted name in the printing industry in Riyadh, is seeking a dedicated and customer-focused Customer Care Executive to join our team. This role is ideal for someone who enjoys building relationships with clients, resolving queries efficiently, and ensuring a smooth customer experience from inquiry to delivery.
Key Responsibilities:
- Handle incoming calls, emails, and walk-in inquiries from customers with professionalism and courtesy.
- Provide detailed information about printing services, pricing, timelines, and order status.
- Process orders, track progress, and coordinate with production teams to ensure timely delivery.
- Address customer complaints or concerns, ensuring prompt resolution and customer satisfaction.
- Maintain customer records and update CRM systems accurately.
- Follow up with clients post-service to ensure satisfaction and encourage repeat business.
- Coordinate with the sales and design departments to relay customer requirements effectively.
- Assist in preparing quotations, invoices, and basic documentation when needed.
Requirements:
- High school diploma or equivalent; a degree in Business, Marketing, or Communications is a plus.
- 1–2 years of experience in a customer service or front-line support role, preferably in a printing or service-based company.
- Strong communication skills in English; Arabic language proficiency is an advantage.
- Customer-oriented attitude with problem-solving capabilities.
- Basic knowledge of printing services is preferred but not mandatory.
- Proficient in MS Office and customer management systems.
- Ability to work under pressure and manage multiple tasks efficiently.
What We Offer:
- Competitive salary and performance-based incentives
- A collaborative and customer-driven work culture
- Career growth opportunities in a respected printing company
- Modern, centrally located office in Riyadh
Join Avamels Printing Solutions in Riyadh as a Customer Care Executive and become the voice that connects our clients to high-quality service. If you’re passionate about delivering great customer experiences and building long-term relationships, we’d love to hear from you.
