Avamels Printing Solutions is seeking a proactive and customer-focused Customer Care Executive to join our team in Riyadh. This role is essential in providing top-tier customer service while also contributing to sales initiatives. If you have excellent communication skills and a passion for delivering outstanding service, we invite you to apply and be part of our dynamic team.

Key Responsibilities:

Customer Interaction:

• Promptly and professionally respond to incoming customer calls, emails, and chats.
• Provide comprehensive information on products and services, addressing customer queries and concerns.
• Build and maintain strong relationships through effective communication and timely follow-up.

Sales Generation:

• Identify potential sales opportunities by understanding customer needs and recommending suitable products/services.
• Use upselling and cross-selling techniques to meet and exceed sales targets.
• Stay updated on the company’s products and services to effectively market them to customers.

Problem-Solving:

• Address customer complaints and issues, ensuring effective and timely resolutions.
• Troubleshoot product or service issues by clarifying customer concerns, identifying causes, and selecting the best solutions.

Record-Keeping:

• Maintain accurate records of all customer interactions, sales, and transactions.
• Document customer interactions and sales activities in the customer service database.

Collaboration:

• Collaborate with other departments, such as marketing and product development, to address customer feedback and needs.
• Participate in team meetings and contribute to strategies aimed at improving customer satisfaction and sales performance.

Follow-Up:

• Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
• Monitor and follow up on unresolved customer issues and sales leads.

Sales Support:

• Assist in developing and executing sales strategies and promotional campaigns.
• Provide support in processing customer orders and handling billing inquiries.

Qualifications:

• Strong communication skills in both written and verbal forms.
• Proven experience in a customer service or sales role is an advantage.
• Ability to build and maintain positive customer relationships.
• Problem-solving abilities with a customer-first mindset.
• Proficiency in using CRM systems and other relevant software.

Join Avamels Printing Solutions in Riyadh and be an integral part of a team dedicated to excellence in customer service and sales. If you are motivated and ready to contribute to our success, we encourage you to apply with your updated CV.